Shop direct with us online to get the best deal! — 1300 66 1004
If you are in Melbourne, Visit our showroom
Office Hours: Monday To Friday: 8.30 AM To 5 PM
We do not generally accept returns for change-of-mind purchases or where a customer has selected the incorrect product, size, capacity, configuration or specification.
Where we agree to accept a return in these circumstances, the return must be approved by us in writing before the goods are returned.
Requests for an approved change-of-mind or incorrect-purchase return must be made within 7 days of delivery and must include proof of purchase.
Approved returns must satisfy all of the following conditions:
All change-of-mind and incorrect-purchase returns are subject to assessment and approval on a case-by-case basis.
For approved change-of-mind or incorrect-purchase returns, the customer is responsible for all return freight, transport, handling and associated costs.
The customer must arrange delivery of the approved return to the nominated address provided by our customer service team, unless we agree otherwise in writing.
The customer remains responsible for the goods until they have been received by us.
Approved returns resulting from customer purchasing error, change of mind or incorrect product selection will be subject to a minimum 30% restocking fee.
The applicable restocking fee will be deducted from the refund amount.
The restocking fee does not apply where a refund, replacement, repair or other remedy is required under the Australian Consumer Law.
For change-of-mind and incorrect-purchase returns, we cannot accept equipment that has been used, installed, assembled, connected, commissioned, modified or otherwise put into service.
Commercial gas cooking equipment that has been connected to a gas supply is generally not eligible for a change-of-mind or incorrect-purchase return.
This restriction does not limit or exclude any rights or remedies available to a customer under the Australian Consumer Law.
Clearance, ex-display, demonstrator and used equipment is generally not eligible for change-of-mind returns.
Made-to-order, customised or specially sourced products ordered specifically for a customer are generally non-returnable for change-of-mind or incorrect-purchase reasons.
Where a product has been specially ordered or manufactured to meet a customer’s requirements, cancellation or return may not be possible once the order has been placed or production has commenced.
This does not limit or exclude any rights or remedies available under the Australian Consumer Law.
Commercial hospitality equipment is often large, heavy and manufactured to specific dimensions and specifications.
Customers are responsible for checking that the equipment selected is suitable for their premises before placing an order.
Customers should carefully check, where applicable:
If equipment does not fit the available space because the incorrect product or size was selected by the customer, the return will be treated as an incorrect-purchase return and will be subject to this policy.
We recommend contacting us as soon as possible if you discover that equipment may not be suitable for your premises. We will do our best to assist, however an exchange or return may not be available, particularly where equipment has been specially ordered, customised, installed or is subject to manufacturer return conditions.
Please inspect your delivery as soon as reasonably possible after receiving your goods.
If goods arrive damaged, please contact us within 24 hours of delivery wherever possible and provide photographs of the equipment, packaging and any visible damage.
Please do not install, assemble, connect, commission or use equipment that appears to have been damaged during delivery.
Please retain all original packaging and delivery documentation until the matter has been assessed, as the packaging may be required for inspection, transport or return.
Depending on the circumstances, we may arrange a repair, replacement, return or another appropriate resolution.
Where a product has a major failure, applicable consumer law may provide a right to a replacement or refund. For other failures, the applicable remedy may include repair or replacement, subject to the Australian Consumer Law.
If you believe a product is faulty, defective, unsafe or does not meet the requirements of the Australian Consumer Law, please contact us as soon as possible.
We may request photographs, videos, serial numbers, installation information, service reports or other relevant information to help us assess the issue.
Depending on the nature and severity of the problem, we may arrange an inspection, repair, replacement or refund, as applicable.
Our change-of-mind return conditions, including the 7-day return period, original packaging requirements and restocking fee, do not limit or exclude any rights or remedies available under the Australian Consumer Law.
Where a refund has been approved, refunds will generally be processed within 15 business days after the returned goods have been received and assessed, unless otherwise required by law.
Refunds will normally be made to the original payment method.
Any applicable restocking fee, agreed return freight costs or other authorised deductions will be deducted from the refund amount.
Nothing in this Refund & Returns Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our voluntary change-of-mind and incorrect-purchase conditions apply in addition to, and do not replace, any rights available under the Australian Consumer Law.
To request a return authorisation, please contact our customer service team:
Phone: 1300 66 1004
Email: info@adgemisrefrigeration.com.au
Please provide your order number or proof of purchase, the product details and the reason for your return request.
Do not return any goods without first receiving return authorisation and return instructions from our team.
All approved returns must be sent to the nominated return address provided by our customer service team.
Call us today on 1300 66 1004
