Refund Policy

All return authorization requests must be made within 7 days of delivery with proof of purchase.

To request authorization to return item(s), contact us on 03 9808 9209 or simply email us at info@adgemisrefrigerationadmin

Authorized returns must be received in unused condition (suitable for resale) and item(s) must be in original packaging.

Refunds will be credited within 15 working days after we receive the returned item(s).

The customer is responsible for all return shipping costs. Customer must arrange for return shipping to nominated address advised by our customer service team.

Used items cannot be returned. There are NO exceptions.

All returns due to purchase error on the part of the customer will be additionally charged a minimum 30% Restocking Fee, to be deducted from the refund amount.

Clearance, used, or made-to-order goods might be non-returnable.

All returns require approval on a case-by-case basis.

If any items arrive damaged, please let us know within 24 hours. Our team will explore options to resolve the issue. We’ll typically arrange a return and replacement product or refund if the fault is major. If the damage is minor, we may provide a replacement part and/or compensation to cover installing the part. Please do not assemble, install or use any damaged goods and please do not discard of packaging in case we need to arrange a return.

If a product doesn’t fit your space, contact us within 2 days of receiving the goods. We’ll do our best to help, but please note that size exchanges may not always be accepted by the brand manufacturer if you made the wrong selection.